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SHIPPING AND HANDLING

Payment

We accept visa, paypal, master card and american express. payment will be debited and cleared from your account upon dispatch of your order. you confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. all cred/debit card holders are subject to validation checks and authorisation by the card issuer. if the issuer of your payment card refuses to authorise payment to Souhela Ferrah Lingerie, we will not be liable for any delay or non-delivery.

Delivery

All orders are shipped internationally from our warehouse with EMS (post indonesia). we track all orders and they require a signature on receipt.

Please allow one day for us to process your order.

Bali/Jakarta/Singapore shipping: standard signed for delivery takes 3-5 working days, express delivery signed for takes just 1 working day.

International shipping: we ship to any country in the world. depending on your location, please allow up to 9 days for your delivery. alternatively, you can choose an express delivery, which takes 3-5 working days.

Important information

All orders are fully traceable through your tracking code.